VoIP – What’s Not to Like?

VoIP (Voice Over Internet Protocol) technology has been around since the mid-90’s, yet for many IT managers, the benefits still don’t outweigh the risks. Since we sell, use (and love) the technology, we respectively beg to differ with those faint-at-heart IT managers. Let us tell you why:
In a down economy, you need to save a buck wherever you can, and implementing VoIP technology can save you plenty of dough. You’ll realize reduced equipment and maintenance costs (why?). Support and administrative costs can be reduced by as much as 50% (source) with easy-to-manage moves, adds and changes. And network carrier costs can be reduced through the cost savings on long distance and international calling.
If you’re like most businesses, customer service is paramount to the success of your company. With VoIP-specific features like Find Me/Follow Me, employees can take calls on the shop floor, warehouse or wherever they may happen to be, meaning customers don’t have to wait for their calls to be returned. And because a company’s voice and data is integrated employees can access customer information and check inventory in real-time. In addition, employees can be as productive out of the office as they are in it because they can route calls made to their office number to their mobile or home phone. And VoIP technology makes sharing resources like directories, daily calendars, email and voice mail on LCD displays a breeze.
OK, we have to admit that ten years ago call quality was a legitimate VoIP issue. But not today. Most businesses are using IP telephony across their own managed private networks because it allows them to better handle security and service quality. Using their own networks, companies have more control in ensuring that voice quality is as good as, if not better than, the services they would have previously experienced with their traditional phone system.
For many people, Internet Protocol (IP) is more than just a way to transport data, it’s also a tool that simplifies and streamlines a wide range of business applications. VoIP is the foundation for more advanced unified communications applications – like Web and video conferencing – that can transform the way you do business. This rich-media conferencing application seamlessly integrates voice, video and Web conferencing capabilities to make setting up, attending and managing meetings a breeze, and you’ll never have to leave your office.( Not to mention the cost and environmental savings associated with reducing your carbon footprint!)
According to the marketing research company Dell’Oro Group, IP lines will grow to almost 60 percent of small business line shipments by the end of 2011, while digital and analog shipments are expected to decline at an average of 10 percent per year. It may be time for you to trade in your legacy TDM-based telephony system for the cost savings and productivity gains associated with a VoIP solution.