Every service provider knows that the managed services business model is superior to the break-fix model, right? You don’t need me to tell you that a proactive, preventative approach to IT service is more efficient than running around putting out fires. It leads to lower total cost of ownership and higher return on investment. However, convincing business leaders is a different story. Generally, they are happy with the service. They simply don’t know any better.
Even more important than what we build, is how we service and support our solutions, offering management, remote monitoring and diagnostics, software stack management, and configuration management to maximize system performance, ensure long life, and deliver high availability.
Managed Services are customized and proactive services solution designed to minimize downtime through 24x7x365 proactive monitoring and remote incident remediation with a “live” team utilizing best practice thresholds to ensure maximum system availability. Comprehensive managed services are an extension of the service team providing trend analysis with recurring incident reporting, proactive system health reporting, and best practice recommendations to ensure your application is operating at peak performance. Perhaps most important, managed services allow service providers to diagnose and correct issues before they affect your productivity.
Typically management functions are integrated within a common framework and a single tool from which to implement maintenance and remediate issues. Management data flows throughout the platform, arming technicians with the information they need to proactively (and sometimes reactively) solve issues.
As a result, systems are more productive and costs less, productivity increases, and the risk of security breaches and data loss are dramatically reduced.